The Gift of a Challenging Audience: How to Connect and Engage With the Rebels in the Room

Overview

Every presenter has to deal with a difficult audience or audience member at one time or another. Professionals, however, because of topics or situations that are inherently uncomfortable, or because of mandated/resistant audience members, will face these audiences more frequently.

It can be difficult to get a resistant audience/member to resonate with your message, but if they leave angry, uninspired, unmotivated or unlikely to act on your call to action, you don't get the results you need or want.
 

Highlights

• Public speaking
• Presentation Skills
• Communication
• Leadership

Prerequisites

None

Designed For

Leaders, managers and others who have to present unpleasant or unwelcome information to their teams and departments

Objectives

• How to understand what the audience needs, wants and cares about
• How to manage audience expectations
• How to develop trust and respect
• How to connect with and engage the audience
• How to handle criticism and resistance

Preparation

None

Notice

This course is offered by a 3rd party vendor and will not be accessible in the My CPE Tracker section of the ISCPA website. Course access information will be emailed directly to you by Accounting Continuing Professional Education Network (ACPEN).