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VERSION:2.0
PRODID:
BEGIN:VEVENT
UID:265784imp
DTSTAMP:20260513T160143Z
DTSTART:20270515T140000Z
DTEND:20270515T145300Z
SUMMARY: ProActive Response Group De-Escalation Training
DESCRIPTION: In today&#39\;s workplace\, employees are faced almost daily with customers or teammates that may have needs or concerns that we are forced to handle. Though many of these situations are easily dealt with through simple communication skills\, others may become heated and\, in some instances\, violent. Today we will discuss healthy ways to de-escalate a wide variety of potential issues\n 
CLASS:PUBLIC
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END:VCALENDAR